To set a deposit limit, a session limit or a break from play, email [email protected] or use the /contact/ page with the change you want, and we confirm in writing what has been applied. The terms covering fair play, account access and your data sit here on this page and in the wording you accepted at sign-up.
POLICY IN PLAIN WORDS
The Rules Behind Your wsmcasino Account
Every account at wsmcasino runs on the same set of terms, and this page explains what they mean in practice. Your access depends on applicable law where you are, plus the conditions we show you when you sign up — if those don't fit, we can't open the account. We don't claim that play is lawful in every part of Malaysia, and we won't tell you it is.
One account, one person. Sharing a login or running a second account to get around a restriction is a breach of the terms, and it's how most disputes start. The rules cover the whole product, not just one section: live baccarat, Asian-themed slots, fishing games and our football and esports markets all sit under the same fairness standard.
Game rules are published per title by the studio that made it, so check the paytable before you stake. Where a bonus is involved, its own terms sit alongside these. We keep what we promise. Age and identity checks are carried out where the terms require them, results come from the game's own random number generator, and a disagreement gets answered in writing rather than argued on chat.
This page and the terms behind it are not legal advice, and they don't override your local rules. Official government notices are the place to confirm what applies to you, since those can change after we publish.
The rule as it stands
Whether you can hold an account turns on applicable law where you are and the access conditions shown at sign-up. Those conditions are not negotiable at the table.
How we keep to it
We ask for the documents the terms call for, keep one account per person, publish each studio's rules with the game, and answer disputes in writing instead of leaving them on chat.
What to check yourself
Read the official government notices for your own state or territory before you play, and open the paytable of any title you're new to. Rules move; our page can lag.
Asking us directly
Email [email protected] or use the /contact/ form with your account email and the question. We reply in writing so you have a record of what was agreed.
POLICY CONTACT
Reaching wsmcasino About a Legal Matter
One route keeps things simple: the /contact/ page, filled in with the email address on your account. Name the clause or the decision you're asking about, because a clear question gets a clear answer. Whether you're in Johor Bahru or anywhere else in the country, the path is the same and the reply lands in your inbox.
Never send your password or a login code in that message — we won't ask for it, and anyone who does isn't us.
Email support
[email protected] is the address for anything to do with these terms — a limit you want applied, a decision you're querying, or the wording of a clause you don't follow.
Contact form
The /contact/ page opens the same queue and is easier on a phone. Paste your account email, describe what happened, and attach any screenshot that shows the screen you were on.
Written record
Keep our reply. If a limit, a break or a self-exclusion is agreed, the email is the record of it, so save it and quote the reference when you write again.
DATA AND ACCESS
How We Handle Account and Policy Data
What we hold about you is narrow and boring on purpose: the email on your account, the documents you send for verification, and a record of the requests we answer. Session cookies keep you logged in between pages — clear them and you'll be asked to sign in again. Records stay with us while your account is open, and longer only where a rule requires it.
Want a copy, a correction, or your account closed? Send the request from your registered email address so we know it's you.
What we collect
Your account email, verification documents, deposit and withdrawal records, and the support threads tied to your account. We don't need anything else to run your login or settle a query.
Cookies and sessions
Cookies carry your session between pages so you're not typing a code each time you tap a table. Block them and we'll keep asking you to sign in until you allow them again.
How long we keep it
Records stay for as long as your account is open. After you close it we keep only what a rule or a payment dispute requires, then delete the rest rather than holding a copy.
Changing or removing it
Write from your registered email and say what you want changed or removed. We may ask one confirming question to rule out someone else on your device, then action it and reply.
COMMON QUESTIONS
Legal Questions You Might Ask Us
These are the questions that land in our inbox most often, answered the way we'd answer them by email. If yours isn't here, the contact form above still works. Nothing on this page is legal advice, and nothing here overrides the terms you accepted when your account was opened.
The short answer sits first and the full wording lives in the terms themselves — ask and we'll point you to the clause.
How do I put a limit on my account?
Email [email protected] with the limit you want — deposit, session length or a break from play. We'll confirm in writing what has been applied and from when.
Can I close my account and stop playing?
Yes. Write from your registered email and say you want the account closed, or ask for self-exclusion if you'd rather be blocked from reopening for a set period. We confirm both in writing.
Where can I read the full terms?
The terms are what you accepted at sign-up, and this page explains how we read them day to day. Ask us for the section covering whichever point you're checking and we'll quote it.
What age do I need to be?
Age and location conditions are set by the terms you accept and by applicable law where you are, not by a number we pick. Check the conditions shown at sign-up before you deposit.
Do you use my data for anything else?
We use it to run your account, verify you when a check is required, and answer your queries. We don't sell it, and we don't pass it to a third party for their own marketing.
What happens if I disagree with a decision?
Reply to the email that gave you the decision, or write again with the same subject line so it stays in one thread. A person reviews it, and you get the outcome in writing.